Responsible Gaming

At qee Responsible Gaming — Stay well, play happy

Betting should be fun, not stressful. At qee, we want you to enjoy yourself within your limits. This page brings together all the responsible gaming tools and information you need in one place.

Safe Gaming Guaranteed 18+ Adults Only

Remember — betting is for entertainment, not a source of income.

Need Help?

In Responsible Gaming Our Tools

Qee provides a range of effective tools to help keep your gaming experience safe and healthy.

Betting Limit Settings

Set your own daily, weekly, or monthly betting limits. Once you reach your limit, qee will automatically stop you from placing further bets.

Cooling-Off Period

If you need to step back for a while, you can temporarily suspend your account for anywhere between 24 hours and 30 days.

Self-Exclusion Feature

If you feel your betting is getting out of control, apply for long-term self-exclusion. Take a break from 6 months up to 5 years.

Loss Limit

Your session will automatically stop once your losses reach a set amount, helping you avoid significant financial loss.

Session Time Limit

Decide in advance how long you want to play in one session. Once the time is up, qee will automatically send you a reminder or end the session.

24/7 Support

If you ever feel stressed or overwhelmed, reach out to our support team. We're always here for you.


1 What Responsible Gaming Means

Responsible gaming means treating betting purely as a form of entertainment — much like going to the cinema or playing a sport. The core idea at qee is simple: have fun within your budget and never feel the urge to chase losses.

Online betting is growing rapidly in Bangladesh, and with that growth comes the increasing importance of responsible gaming. qee believes that a mindful, disciplined player gets the most enjoyment over the long run.

Remember — there are no guarantees in betting. Never wager money you cannot afford to lose.

Qee offers a variety of responsible gaming tools on the platform. This page covers each of them in detail. Always put your family, career, and mental well-being first.

  • Betting is for entertainment only — not a source of income.
  • Set a budget and stick to it.
  • If it starts to feel compulsive, take a break immediately.
  • Have an open conversation with family and friends.
  • Contact qee support if you need assistance.

2 Warning Signs of Problem Betting

Betting addiction can develop gradually, making it hard to recognise early on. Watch out for the following signs.

If you or someone you know is showing these signs, take action right away.

  • Chasing losses by placing repeated bets to recover lost money.
  • Using household money or borrowed funds to bet.
  • Hiding your betting from family or friends.
  • Feeling restless or irritable when unable to bet.
  • Betting at the expense of work, studies, or your social life.
  • Being unable to stop even after a significant loss.
  • Placing increasingly larger bets over time.

If you notice more than one of the signs above, contact qee Support immediately or use the self-exclusion feature.

3 Self-Assessment

Ask yourself the questions below. Answering honestly will help you understand where your betting habits are headed.

1

Did you spend more than your set budget last month?

2

After a loss, have you bet more in an attempt to win it back?

3

Have family or friends expressed concern about your betting?

4

Is betting affecting your sleep, work, or family life?

5

Have you tried to stop betting but found you couldn't?

6

Have you ever bet with money meant for household expenses or to pay off debt?

If you answered "Yes" to two or more questions, please speak with our support team or apply for self-exclusion.

4 Set Limits — Stay in Control

The most effective way to game responsibly at qee is to set your limits in advance. The table below outlines all the limit-setting options available to you.

Limit Type How It Works Takes Effect
Daily Betting Limit Set the maximum amount you can bet per day Immediately
Weekly Deposit Limit Set a limit on how much you can deposit per week in advance Immediately
Monthly Loss Limit Play stops automatically once losses reach a set amount in a month Immediately
Session Time Limit Set a Maximum Session Duration Immediately
Cooling-Off Period Temporary account pause from 24 hours up to 30 days Immediately
Reality Check Receive periodic reminders showing how long you have been playing Immediately

To increase a limit, you must wait 72 hours after submitting the request — this helps prevent raising limits in the heat of the moment.

Contact qee Support to set these limits. Our team will assist you promptly.

5 Self-Exclusion — How to Apply

If betting feels completely out of control, self-exclusion is the most effective step. Applying for self-exclusion on qee will fully close your account and prevent new accounts from being opened.

1
Contact Support

Let our support team know you wish to self-exclude via live chat or email.

2
Select a Duration

6 months, 1 year, 3 years, or 5 years — let us know your preferred duration.

3
Identity Verification

A brief verification process will be completed to confirm account ownership.

4
Account Closure

Your account will be fully closed within 24 hours of the request being confirmed.

Your account cannot be reactivated before the self-exclusion period ends — this is intentionally designed to keep you protected.

6 Protection of Minors

Qee is for users aged 18 and above only. We are fully committed to keeping minors away from betting.

  • Age is verified at the point of registration.
  • Accounts flagged as suspicious are subject to additional verification.
  • Parents can use parental control software to restrict access.
  • Any account found to belong to a minor is closed immediately.

If you suspect a minor is using qee, please contact our support team immediately.

7 Where to Get Help

Betting addiction is a mental health issue — there is no shame in it. With the right support, things can improve quickly. qee is always here for you.

  • qee Live Support: Available 24/7 — talk to us directly.
  • Email: [email protected] — Expect a response within 7 business days.
  • Talk to family and friends: Support from people close to you matters most.
  • Mental Health Professional: Seek help from a professional counsellor if needed.

Asking for help takes courage. qee always puts your wellbeing above winning.


About Responsible Gaming FAQ

Find answers to the most frequently asked questions here.

Yes. If your account has a withdrawable balance at the time of your self-exclusion request, it will be returned to your registered bKash or Nagad number once the verification process is complete.

Absolutely. All of qee's responsible gaming tools — limit setting, cooling-off, and self-exclusion — are completely free to use. Using them is your right.

A cooling-off period is a short-term break lasting 24 hours to 30 days, during which your account is temporarily suspended. Self-exclusion is a longer-term measure — from 6 months up to 5 years — and cannot be reversed before the period ends. If you feel you are genuinely losing control, self-exclusion is the right choice.

No. Once self-exclusion is active, all promotional messages to your number will be stopped. Only essential account-related communications may still be sent.

Requests are usually made by the account holder. However, in exceptional circumstances — such as a mental health crisis — a family member may contact our support with the relevant details. We handle every case with care and compassion.

qee verifies age at registration and requires KYC verification on any account that raises concern. If a minor is identified, the account is closed immediately and the balance is refunded. Parents are also encouraged to use parental control software on their devices for added protection.

18+ Adults Only

Play Responsibly, Enjoy the Experience

Betting at qee is about more than winning — it's a healthy form of entertainment. Register today under our responsible gaming policy and enjoy playing in a safe, controlled environment. Experience instant payments via bKash and Nagad, 24/7 support, and VIP benefits.

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